FAQ

A: In the V3.1, we provide a Wizard for beginners, which is quite easy and convenient. You can run it by the shortcut for Wizard from desktop after installation. In each step, it has clear description about what to do, guiding the conversion job.
And also, our program can be run in normal mode and Wizard mode simultaneously, performing different conversion jobs.

A: All the settings of the software can be found on the right panel of the main interface. After you highlight the file you load and select the output format, the settings that can be changed will be active, such as the "Sample Rate", "Bit rate", "Channel" and so on. Some of them are in dropdown lists and some of them can be changed just by entering a concrete number. In the Wizard, you can reach them in the fourth step, "Select Profile", by clicking "Advanced Settings".

A: Of course we still retain this function. Please open "Setting" menu, you will find an item called "Show File Information". It will be an independent small window which shows the basic configuration of the loaded file. In the small window, you will read all items that you can get in the previous V2.1.
In the Wizard, after you select the original file in the second step, the information will be still shown automatically in the corresponding place.

A:No problem. It is just a new feature in the V3.1. On the right panel of the main interface, you can find an item called "File name". After your file is loaded, please highlight it in the program. And then, enter the name you want for the final output file in this field and press "Enter" to confirm. After the conversion is done, the content you input for this field will be the title of the output file.

A: In the V3.1, it can just do this job. Please open "Tools-Preference" and select "Not Overwrite" there. Generally, it is the default option.
For example, if your file is called "movie.3gp" and you want to convert it to MP3 format, after the first conversion job, the output file will be named as "movie.mp3". If you do the same conversion job again, our program will generate a file, called "movie-0.mp3". And also, if you perform a third conversion, the third output file will be "movie-1.mp3". It means it will produce files in different titles each time in this way.

A:In the V3.1, we add DirectShow decoder into the program, which provides a much more stable way to decode Microsoft files, such as WMV and WMA. If you load a Microsoft file into the program by DirectShow option, it will be converted better than common way.

A:Yes, we provide more input formats. In the new version, APE, CUE and CDA are supported to be decoded, which can not be done in the previous version. Supporting CDA means you can convert Audio CD directly by V3.1.

A:After our software shows "complete" for the conversion job, please click "Open" button which can be found at the bottom of the main interface. You will reach the destination folder directly, from where you will find the output files for your conversion job. Generally, the default destination folder for our program is "C:Temp".

A:Generally speaking, the output quality can be improved by modifying "Bit Rate" and "Sample Rate". After you highlight the loaded file into the program, you will be able to modify them on the right panel of the main interface. But in certain formats, there would be some limitations. And also, the output files would be in a larger size if you set larger values for these two items.

A: You'd better put all your files into one folder and open it with our software. Multi-selection is available by pressing "CTRL" key and highlighting them at same time. Actually, our software supports "dragging to load". It means you can select all the files you want to convert in the Windows and then drag them into the program. Our software will get them loaded automatically. It is quite convenient.
But in the Wizard, you can only load files into the program one by one since you can only highlight one file each time.

A: It can be done by the "Save As" button. After you finish the modifications, please click this button and finish other jobs following instructions. After the profile is created, you can delete or re-name it as you like. But you can not do that in the Wizard since it is an advanced option.

A: Yes. You need set "Start Time" and "Duration" to get the clip you want. First of all, you should highlight the loaded file in the program. And then enter correct values for "Start Time" and "Duration", which can be found on the right panel of the interface For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter "00:10:00" for "Start Time" and "00:03:00" for duration.
It will be much easier for you to finish a clip encoding in the Wizard. You just need to set start point and end point before you start conversion.

A: Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transferring job must be done by this tool. For more details about this job, maybe the support information offered by Apple site would also help. Or you can browse the CD following iPod, from where you can read a manual.
Or you can try the programs like Xilisoft iPod Rip from http://www.xilisoft.com/ipod-rip.html, which will also help you finish the transferring to iPod and iPhone.

A:Maybe you have set a smaller value for audio bit rate. Please try a larger one for it. Generally speaking, the default value we offered can assure a good result.

A:Our software, Video to Audio Converter, is just a file conversion tool, so it will not do a good job on DVD conversion. If you can remove the encryption of the DVD by other third-party program, such as DVD Decryptor, our software will be able to convert the decrypted VOB files. But if you want to convert DVDs directly, you should try out DVD tools, such as DVD Audio Ripper, which can convert DVDs including the protected ones directly into MP3, WMA, as well as many other Audio formats.